Privacy Policy

A privacy policy is a legal document that details how a website collects, uses, and protects users' personal information It ensures compliance with data protection regulations like GDPR and informs visitors about their rights regarding their data. This policy is essential for building user trust and safeguarding privacy.

How we use and store your information

Mella Homecare is committed to protecting the privacy and confidentiality of all website users and processes personal information in line with the UK General Data Protection Regulation and the Data Protection Act 2018. Information collected through the website, such as names, contact details, and enquiry content, is obtained lawfully, fairly, and transparently, and is used only for specified purposes such as responding to enquiries, providing information about services, or fulfilling contractual obligations. Data is stored securely using encrypted systems and password-protected databases, with access restricted to authorised personnel on a strict need-to-know basis. Mella Homecare does not share personal data with third parties without a lawful basis and ensures that any data processors act under written agreements that meet GDPR requirements. Personal information is retained only for as long as necessary and is disposed of securely in accordance with the organisation’s data retention policy, ensuring ongoing compliance and safeguarding of user rights.

Back to Homepage